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9a9993 is committed to handling your personal information with care — from the moment you open an account through every transaction you make using bKash, Rocket or Upay. This policy sets out exactly what we collect, why we collect it, and what choices you have over your own data.
When you create an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Rocket or Upay. We also collect technical data generated when you browse our lobby: your device type, browser, IP address and session activity. This information lets us operate your account correctly, process transactions through your chosen local payment rail, and keep your session secure across devices. We do not sell your personal data to third parties. Where we work with service partners — for example, payment processors who handle bKash or Rocket transactions — those partners receive only the data they need to complete the service, and they are required to handle it in line with this policy. How this policy applies to you depends on your local law and the eligible regions in which our platform operates. If you are accessing 9a9993 from Bangladesh, the data practices described here govern your account. We review this policy periodically; when material changes are made, we publish the updated version on this page. Continued use of your account after a published update means you have read and accepted the revised terms.
Not every interaction on or around 9a9993 falls under this privacy policy. Some areas are fully covered; others involve third parties who operate under their own rules. Understanding the boundary helps you make informed decisions about your data.
Any data you enter when opening or updating your 9a9993 account — name, contact information, password, wallet identifier — falls entirely within this policy. We control how that data is stored and who can see it.
When you move funds through bKash, Rocket or Upay, the payment processor involved operates under its own privacy terms in addition to ours. We share only the minimum data required to complete your transaction and verify your account wallet.
Your browsing activity inside our lobby — which game categories you open, how long you spend in a session, which studio titles you load — is logged by us for account security and service improvement. This data stays within our systems.
If you follow a link from our pages to an external site or service, that destination has its own privacy policy. We have no control over how external sites collect or use your data, and this policy does not extend to them.
You are not a passive subject of this policy — there are real steps you can take. If you want to review the personal information we hold on your account, you can request a summary by contacting our support team through the published route. If any detail is wrong — your contact number, your registered email, or a linked wallet identifier such as your bKash number — you can ask us to correct it, and we will act on that request after verifying your identity through your account credentials. You also have the right to ask questions about how long we keep your data and in what circumstances we might share it. For accounts that have been inactive or closed, retention periods follow the requirements applicable to the eligible regions we serve. If you decide to close your account, let our support team know; they will walk you through what data is removed and what may need to be kept for lawful record-keeping purposes. Every request is handled through the same published support routes listed in the contact section below.
Request a summary of the personal data we hold on your account. Contact our support team with your registered email or account ID, and we will provide a clear account of what information is stored.
If your name, contact number or linked payment wallet — bKash, Rocket or Upay — is recorded incorrectly, raise a correction request. We verify your identity through your existing credentials before making any change.
You can ask how long we keep specific categories of data and under what conditions they are deleted or archived. Retention rules vary by data type and are governed by the applicable requirements for eligible regions.
Contact support to start the account closure process. We will confirm which data is erased and which must be retained for lawful record-keeping, giving you a clear picture before the closure is finalised.
If you have a question about this privacy policy, want to exercise one of the rights described above, or need to report a concern about how your data has been handled, use one of the contact routes below. We only list routes that are visibly active on our platform.
Open the chat icon on any page of the 9a9993 platform. State that your query is a privacy matter so the agent can route it to the right team. This is the fastest way to get an initial response.
Send your privacy request or data question to the support email address listed in the Contact section of your signed-in account area. Include your registered account ID and a clear description of your request.
Log in and navigate to Account Settings, then select Help. From there you can find the privacy and data management section, submit a written request, and track the status of any open query.
Protecting the information you share with us is an operational requirement, not an afterthought. Here is how we approach each key area of data handling.
We use cookies to keep your session active, remember your account preferences and monitor lobby activity for security. You can manage cookie settings through your browser; note that disabling certain cookies may affect how account features work on your device.
Access to your account data within our systems is restricted to staff who need it to perform their role. Your password is stored in a hashed format — we cannot read it, and we will never ask you to share it through chat or email.
We keep your account data for as long as your account is active and for a period after closure as required by applicable rules for eligible regions. Transaction records linked to bKash, Rocket or Upay payments are kept in line with financial record-keeping requirements.
When we update this privacy policy, the revised version is published on this page with the effective date. For material changes, we aim to notify you through the contact detail registered on your account before the change takes effect.
These are the questions we hear most often about data, account privacy and your rights on 9a9993. If your question is not here, reach out through the support routes listed above.
We collect the information you enter at registration — name, email, contact number and your chosen payment method, such as bKash or Rocket. We also collect device and session data automatically. All of this is described in the full policy details above.
We share data only with service partners who need it to deliver a specific function — for example, the payment processor handling your Rocket or Upay transaction. Those partners cannot use your data for any other purpose. We do not sell personal data.
Contact our support team via live chat or the email address in your account settings. Provide your registered account ID and request a data summary. We will verify your identity and respond through the same channel.
Yes. If any stored detail is wrong, raise a correction request through support. Deletion requests are handled after account closure; some records may need to be retained for lawful reasons applicable to eligible regions, and we will explain clearly what is kept and why.
When you transact through bKash, Rocket or Upay, both our policy and the payment processor's own privacy terms apply. We pass only the minimum data needed to complete the transaction. Your full payment account details are handled by the processor, not stored by us.
This policy covers your use of 9a9993 in supported eligible regions. Whether access is available where you are depends on your local law. If you are in a supported region in Bangladesh, the data practices described here govern your account from the moment it is created.